Terms of Service
Effective Date: 21 Sept 2025 (Latest)
These Terms of Service (“Terms”) govern your access to and use of the Toy Coin website (www.toycoin.com.sg) and any associated services. By using our site, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.
Article 1: Definitions
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“Toy Coin”, “we”, “our”, or “the company” refers to Toy Coin and its authorized representatives.
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“User” or “you” refers to any individual or entity accessing or using the Toy Coin website and services.
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“Site” refers to all online properties operated by Toy Coin, including www.toycoin.com.sg and its subdomains.
Article 2: Scope and Changes to Terms
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These Terms apply to all users of the site.
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Additional terms and policies (e.g. Return Policy, Privacy Policy) are considered part of these Terms. In case of conflict, specific terms take precedence.
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We reserve the right to update these Terms at any time. Updated Terms will be effective immediately upon posting.
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Toy Coin is not responsible for any loss or inconvenience resulting from changes to the Terms.
Article 3: User Conduct
By using the site, you agree not to:
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Violate any laws or regulations.
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Infringe on intellectual property rights of Toy Coin or others.
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Use the site to defame, harass, threaten, or harm others.
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Interfere with the operation of the site or introduce malicious code (e.g. viruses, bots).
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Provide false, misleading, or outdated information.
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Attempt unauthorized access to our systems or user data.
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Use the site for unauthorized commercial purposes.
Article 4: Privacy
All user data is handled in accordance with our Privacy Policy. By using the site, you consent to the collection and use of your information as outlined in that policy.
Article 5: Orders and Purchases
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Placing an order constitutes an offer to purchase. Orders are only confirmed when you receive an order confirmation email.
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Toy Coin may cancel orders due to stock issues, pricing errors, fraud detection, or policy violations.
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Once shipped, the order is considered fulfilled and binding.
Pre-Orders & Deposits
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All pre-order deposits are strictly non-refundable.
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By placing a pre-order, you agree to wait for the item, even in the event of manufacturing or shipping delays.
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If an item is discontinued by the manufacturer or supplier, deposits will be refunded in full.
Order Cancellations
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Once an order (including pre-orders) is confirmed, cancellation is not allowed.
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In exceptional cases where cancellation is approved, a restocking fee of 20% (or a minimum of SGD $10) will be applied.
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Orders that have been paid for but do not include shipping payment, and where the buyer has not contacted us, will be cancelled within 72 hours without prior notice, and a restocking fee will apply.
Article 6: Pricing and Product Info
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Prices are shown in Singapore Dollars (SGD) unless otherwise stated.
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Prices are subject to change, including due to manufacturer updates or import cost fluctuations.
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We strive for accuracy, but errors may occur. If a price is incorrect, Toy Coin may cancel or adjust your order.
Currency Selection
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Customers may change the displayed currency using the currency selector on our website.
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Currency conversions are based on current exchange rates and may vary slightly depending on your payment provider or bank.
Article 7: Shipping, Self-Collection & Item Requests
Local Customers (Singapore)
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Shipping or self-collection can be selected during checkout.
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Courier fees are charged per delivery, not per order.
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If your pre-order items arrive months apart, additional courier fees will apply for each separate delivery.
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Self-collection is available in Singapore (postal code 822273) by appointment only. Please contact us via WhatsApp or email to arrange a time slot.
International Customers
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Shipping costs are not displayed at checkout and will be invoiced separately once items are packaged.
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Customers will receive the final shipping quote based on parcel size, weight, and destination.
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All shipping fees must be paid before dispatch.
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Cancellation is not allowed even if the customer deems the shipping fee too high. By placing an order, you agree to cover applicable shipping charges.
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Combined or multiple orders may be consolidated at Toy Coin’s discretion to reduce overall shipping cost.
Requesting Items in Stock
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Items should only be requested if you are prepared to purchase within 24 hours.
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Restocking of a released item may require additional waiting time, usually up to one month.
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Full payment is required for items already released and available.
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Deposit payment is required for items that are not yet released.
General Shipping Terms
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Orders containing both pre-orders and ready stock will be shipped separately.
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Once an order has been shipped, any changes to the delivery address must be handled directly with the courier.
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Toy Coin is not responsible for courier delays, customs clearance, or failed deliveries.
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Customers are responsible for any applicable customs duties, import taxes, or clearance fees imposed by their local authorities.
Article 8: Item Condition, Packaging & Pre-Owned Items
General Item Condition & Packaging
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While we do our best to pack items securely, minor box imperfections (e.g., creases, scuffs) may occur and are not considered defects.
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Customers requesting mint-condition boxes must inform us in advance (subject to availability).
Pre-Owned Items
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Items sold as pre-owned are products that consumers have sold to Toy Coin.
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The condition of pre-owned items is declared as accurately as possible; however, please note that this is based on Toy Coin’s assessment, which may differ from individual expectations.
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If the condition of the product is of concern, customers are strongly advised to request photos of the actual product before making a purchase.
Article 9: Returns & Refunds
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Returns are not accepted for change of mind or packaging flaws.
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If a wrong item is sent or a manufacturer defect is present, notify Toy Coin within 3 days of receiving the item, with clear photos.
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Approved refunds will be provided as store credit or via the original payment method (at Toy Coin’s discretion).
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For out-of-print items, replacements may not be possible.
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Items reported after 3 days are not eligible for service.
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Condition of Returns: Returned items must be in the same condition as sold.
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If the item was sold unopened, it must be returned unopened.
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Items that are opened, altered, or not in their original state will not be eligible for return or refund.
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Article 10: Product Availability & Liability
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Product availability is not guaranteed. Orders may be canceled if stock is unavailable.
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Toy Coin strives for accurate product descriptions but makes no warranties about their completeness or accuracy.
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We are not liable for any loss or damage arising from use of the site or its contents.
Article 11: Fraud & Abuse Prevention
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Any disputes filed without first contacting Toy Coin may result in account restrictions.
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Toy Coin reserves the right to cancel any suspicious or high-risk orders.
Article 12: Site Content and Updates
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Toy Coin may modify, remove, or update site content at any time without notice.
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We make no guarantees regarding the accuracy, completeness, or reliability of the information provided.
Article 13: Service Interruptions
We may suspend or terminate site access temporarily or permanently in the event of:
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System maintenance or security checks.
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Natural disasters or emergencies.
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Third-party service interruptions.
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Other unforeseen technical or operational issues.
Toy Coin is not liable for any loss resulting from service disruptions.
Article 14: External Links
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Links to third-party websites are provided for convenience only.
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Toy Coin is not responsible for the content, accuracy, or availability of linked sites.
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Any link must open the Toy Coin site in full-screen and not within a frame.
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We reserve the right to remove any link at our discretion.
Article 15: Intellectual Property
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All content on the site (images, text, logos, etc.) is the property of Toy Coin or its licensors.
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You may not copy, use, or distribute site content without written permission.
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Users who breach this policy accept full responsibility for legal or financial consequences.
Article 16: Indemnity & Limitations
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Toy Coin is not responsible for any indirect, incidental, or consequential damages.
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Users agree to indemnify and hold harmless Toy Coin from any claims arising from misuse of the site.
Article 17: Legal Compliance
This agreement is governed by the laws of Singapore. Users agree to comply with all applicable regulations.
Article 18: Jurisdiction
Any disputes arising from these Terms shall be submitted to the exclusive jurisdiction of the courts of Singapore.
Article 19: Contact
All official communications will be made via email or posted on the site.
For inquiries, please contact: enquiry@toycoin.com.sg