Terms of Service

Effective Date: 31 July 2026 (Latest)

These Terms of Service (“Terms”) govern your access to and use of the Toy Coin website (www.toycoin.com.sg) and any associated services. By using our site, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.

---

Article 1: Definitions

• “Toy Coin”, “we”, “our”, or “the company” refers to Toy Coin and its authorized representatives.

• “User” or “you” refers to any individual or entity accessing or using the Toy Coin website and services.

• “Site” refers to all online properties operated by Toy Coin, including www.toycoin.com.sg and its subdomains.

---

Article 2: Scope and Changes to Terms

• These Terms apply to all users of the site.

• Additional terms and policies (e.g. Return Policy, Privacy Policy) are considered part of these Terms. In case of conflict, specific terms take precedence.

• We reserve the right to update these Terms at any time. Updated Terms will be effective immediately upon posting.

• Toy Coin is not responsible for any loss or inconvenience resulting from changes to the Terms.

---

Article 3: User Conduct

By using the site, you agree not to:

• Violate any laws or regulations.

• Infringe on intellectual property rights of Toy Coin or others.

• Use the site to defame, harass, threaten, or harm others.

• Interfere with the operation of the site or introduce malicious code (e.g. viruses, bots).

• Provide false, misleading, or outdated information.

• Attempt unauthorized access to our systems or user data.

• Use the site for unauthorized commercial purposes.

---

Article 4: Privacy

All user data is handled in accordance with our Privacy Policy. By using the site, you consent to the collection and use of your information as outlined in that policy.

---

Article 5: Orders and Purchases

Order Confirmation

Placing an order constitutes an offer to purchase. An order is confirmed only after Toy Coin issues an order-confirmation email.

Toy Coin reserves the right to reject or cancel an order due to stock unavailability, pricing errors, suspected fraud, payment issues or violations of these Terms or other applicable policies.

If Toy Coin cancels an order for reasons unrelated to the customer’s actions, any payment received for the affected item will be refunded.

Pre-Orders and Deposits

All pre-order deposits are strictly non-refundable, except where the item is discontinued or cannot be supplied by the manufacturer or supplier.

By placing a pre-order, the customer acknowledges that all stated release and arrival dates are estimates. Manufacturing, supplier, customs or shipping delays may occur, and delays alone do not entitle the customer to cancel the order or receive a refund.

If an item is discontinued or cannot be supplied by the manufacturer or supplier, all amounts paid for that item will be refunded.

Arrival Notification, Outstanding Payment and Collection

When a reserved or pre-ordered item arrives, Toy Coin will notify the customer using the contact details provided with the order.

Due to limited storage space, Toy Coin can hold an item for a maximum of two weeks from the date of the first arrival notification. The customer must pay any outstanding balance and arrange delivery or collection within this period.

Toy Coin may make reasonable follow-up attempts by email, SMS, WhatsApp or another contact method provided by the customer.

If the customer remains uncontactable, Toy Coin may charge the outstanding balance using a payment method previously authorised for the order and ship the item to the delivery address provided, where permitted by the payment provider.

If Toy Coin is unable to collect the outstanding balance or arrange delivery or collection within the two-week period, Toy Coin may cancel the order and release the item for sale to the public. Any deposit paid will be forfeited and is non-refundable.

Failure to respond may also result in restrictions being placed on the customer’s account for future orders.

Fully Paid Orders Awaiting Shipping Payment

Where an item has been fully paid for but the applicable shipping charges remain unpaid, Toy Coin will send a shipping-payment request using the contact details provided with the order.

The customer must pay the shipping charges or contact Toy Coin within within seven calendar days of the first shipping-payment request. This seven calendar days period applies instead of the two-week holding period stated above.

Toy Coin may send a further reminder during this period but is not required to extend the payment deadline.

If the customer remains uncontactable and the shipping charges are not paid within seven calendar days, Toy Coin may cancel the order and release the item for sale.

A cancellation fee equal to 50% of the item price will apply. The remaining 50% will be refunded through the original payment method or issued as store credit, at Toy Coin’s discretion.

Shipping charges, taxes, customs duties and other additional fees are excluded when calculating the cancellation fee.

Failure to respond may also result in restrictions being placed on the customer’s account for future orders.

Customer-Requested Cancellations

Once an order, including a pre-order, has been confirmed, cancellation by the customer is not permitted.

In exceptional circumstances, Toy Coin may approve a cancellation at its sole discretion. Where a customer-requested cancellation is approved, a cancellation fee equal to 20% of the order value, subject to a minimum charge of SGD $10, will apply.

Any remaining refundable amount will be returned through the original payment method or issued as store credit, at Toy Coin’s discretion.

Approval of a cancellation on one occasion does not require Toy Coin to approve future cancellation requests.

Account and Contact Information

Customers are responsible for ensuring that their email address, telephone number, delivery address and other account information remain complete and accurate.

Toy Coin is not responsible for missed notifications or unsuccessful delivery caused by incorrect, incomplete or outdated information provided by the customer.

Customers must inform Toy Coin promptly of any changes before the order is dispatched. Once an order has been dispatched, address changes may be subject to the courier’s procedures and additional charges.

---

Article 6: Pricing and Product Info

• Prices are shown in Singapore Dollars (SGD) unless otherwise stated.

• Prices are subject to change, including due to manufacturer updates or import cost fluctuations.

• We strive for accuracy, but errors may occur. If a price is incorrect, Toy Coin may cancel or adjust your order.

• Prices may change between stock batches due to supplier costs, exchange rates, shipping fees and market conditions. The price confirmed when an order is placed is final, and subsequent price changes will not apply retrospectively.

Currency Selection

• Customers may change the displayed currency using the currency selector on our website.

• Currency conversions are based on current exchange rates and may vary slightly depending on your payment provider or bank.

---

Article 7: Shipping, Self-Collection and Item Requests

Local Customers (Singapore)

• Shipping or self-collection can be selected during checkout.

• Courier fees are charged per delivery, not per order.

• If your pre-order items arrive months apart, additional courier fees will apply for each separate delivery.

• Self-collection is available in Singapore (postal code 822273) by appointment only. Please contact us via WhatsApp or email to arrange a time slot.

• If an item is damaged during delivery, the customer must retain all packaging, take clear photographs of the item, shipping carton and damage, and contact the relevant courier or postal operator. The customer should also notify Toy Coin promptly so that we can provide reasonable assistance with an eligible claim.
  

International Customers

• Shipping costs are not displayed at checkout and will be invoiced separately once items are packaged.

• Customers will receive the final shipping quote based on parcel size, weight, and destination.

• All shipping fees must be paid before dispatch.

• Cancellation is not allowed even if the customer deems the shipping fee too high. By placing an order, you agree to cover applicable shipping charges.

• Combined or multiple orders may be consolidated at Toy Coin’s discretion to reduce overall shipping cost.

Requesting Items in Stock

• Items should only be requested if the customer is prepared to confirm the purchase within 24 hours.

• If the required payment or deposit is not received and the customer remains unresponsive, Toy Coin will not proceed to secure the item. 
  

• A request does not reserve or guarantee the availability of an item until the required payment or deposit has been received. If another customer purchases the item during the 24-hour period, Toy Coin is not obligated to reserve, replace or restock it for the requesting customer.
  
  

• Restocking of a released item may require additional waiting time, usually up to one month.

• Full payment is required for items already released and available.

• Deposit payment is required for items that are not yet released.

General Shipping Terms

• Orders containing both pre-orders and ready stock will be shipped separately.

• Once an order has been shipped, any changes to the delivery address must be handled directly with the courier.

• Toy Coin is not responsible for courier delays, customs clearance, or failed deliveries.
  

• Customers are responsible for any applicable customs duties, import taxes, or clearance fees imposed by their local authorities.

Lost, Delayed or Missing Parcels

Once an order has been dispatched, delivery times are estimates and may be affected by the courier, postal operator, customs authorities or other circumstances outside Toy Coin’s reasonable control.

If a parcel is delayed or cannot be located, the customer should first contact their local postal operator or courier using the tracking information provided. The customer must then inform Toy Coin and provide any information or documents reasonably required for an investigation.

Where applicable, Toy Coin may submit a missing-parcel investigation to the relevant carrier. Such investigations can only be opened after the carrier’s required waiting period, which may be at least 18 days from the posting date. Investigations and compensation claims may take up to three months or longer, depending on the carrier.

Any investigation, decision and compensation will be subject to the carrier’s prevailing terms and limits. Toy Coin cannot guarantee that a claim will be accepted or that the full value of the order will be reimbursed.

Customers may request additional shipping insurance before dispatch, subject to availability and additional charges. Insurance cannot be added after an order has been shipped.

Toy Coin is not responsible for loss or failed delivery caused by:

• An incorrect or incomplete address supplied by the customer;
• The customer’s failure to pay customs duties, taxes or clearance fees;
• The customer’s failure to collect the parcel within the carrier’s holding period;
• Delivery instructions provided directly to the courier;
• Prohibited or restricted imports in the destination country; or
• Events outside Toy Coin’s reasonable control.

A parcel marked as “delivered” by the carrier will not automatically be considered lost. The customer must first contact the carrier and check with household members, neighbours, building management or the designated delivery location.

Toy Coin will provide reasonable assistance with eligible carrier investigations, but refunds or replacements will not be issued before the carrier completes its investigation and confirms the outcome.

Toy Coin will only reimburse the customer after compensation has been approved and received from SingPost. Shipping charges, customs duties, taxes and other fees will not be refunded unless they are included in SingPost’s approved compensation.

---

Article 8: Item Condition, Packaging and Pre-Owned Items

General Item Condition and Packaging

• While we do our best to pack items securely, minor box imperfections (e.g., creases, scuffs) may occur and are not considered defects.

• Customers requesting mint-condition boxes must inform us in advance (subject to availability).

Pre-Owned Items

1. Items sold as pre-owned are products that consumers have sold to Toy Coin.

2. The condition of pre-owned items is declared as accurately as possible; however, please note that this is based on Toy Coin’s assessment, which may differ from individual expectations.

3. If the condition of the product is of concern, customers are strongly advised to request photos of the actual product before making a purchase.

---

Article 9: Returns and Refunds

• Returns are not accepted for change of mind or packaging flaws.

• If a wrong item is sent or a manufacturer defect is present, notify Toy Coin within 3 days of receiving the item, with clear photos.

• Exchange depends solely on the manufacturer's approval.
  
  

• Approved refunds will be provided as store credit or via the original payment method (at Toy Coin’s discretion).

• For out-of-print items, replacements may not be possible.

• Items reported after 3 days are not eligible for service.

• Condition of Returns: Returned items must be in the same condition as sold.

  • If the item was sold unopened, it must be returned unopened.

  • Items that are opened, altered, or not in their original state will not be eligible for return or refund.

---

Article 10: Product Availability and Liability

• Product availability is not guaranteed. Orders may be canceled if stock is unavailable.

• Toy Coin strives for accurate product descriptions but makes no warranties about their completeness or accuracy.

• We are not liable for any loss or damage arising from use of the site or its contents.

---

Article 11: Fraud 

and

Abuse Prevention

• Any disputes filed without first contacting Toy Coin may result in account restrictions.

• Toy Coin reserves the right to cancel any suspicious or high-risk orders.

---

Article 12: Site Content and Updates

• Toy Coin may modify, remove, or update site content at any time without notice.

• We make no guarantees regarding the accuracy, completeness, or reliability of the information provided.

---

Article 13: Service Interruptions

We may suspend or terminate site access temporarily or permanently in the event of:

• System maintenance or security checks.

• Natural disasters or emergencies.

• Third-party service interruptions.

• Other unforeseen technical or operational issues.

Toy Coin is not liable for any loss resulting from service disruptions.

---

Article 14: External Links

• Links to third-party websites are provided for convenience only.

• Toy Coin is not responsible for the content, accuracy, or availability of linked sites.

• Any link must open the Toy Coin site in full-screen and not within a frame.

• We reserve the right to remove any link at our discretion.

---

Article 15: Intellectual Property

• All content on the site (images, text, logos, etc.) is the property of Toy Coin or its licensors.

• You may not copy, use, or distribute site content without written permission.

• Users who breach this policy accept full responsibility for legal or financial consequences.

---

Article 16: Indemnity and Limitations

• Toy Coin is not responsible for any indirect, incidental, or consequential damages.

• Users agree to indemnify and hold harmless Toy Coin from any claims arising from misuse of the site.

---

Article 17: Legal Compliance

This agreement is governed by the laws of Singapore. Users agree to comply with all applicable regulations.

---

Article 18: Jurisdiction

Any disputes arising from these Terms shall be submitted to the exclusive jurisdiction of the courts of Singapore.

---

Article 19: Contact

Toy Coin may communicate with customers by email, SMS, WhatsApp or another contact method provided with the customer’s account or order. Important notices may also be posted on the site.

Customers are responsible for keeping their contact information accurate and checking their email junk or spam folders.

For enquiries, please contact: enquiry@toycoin.com.sg