Terms of Service
Effective Date: 8 May 2025 (Latest)
These Terms of Service (“Terms”) govern your access to and use of the Toy Coin website (www.toycoin.com.sg) and any associated services. By using our site, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.
Article 1: Definitions
- “Toy Coin”, “we”, “our”, or “the company” refers to Toy Coin and its authorized representatives.
- “User” or “you” refers to any individual or entity accessing or using the Toy Coin website and services.
- “Site” refers to all online properties operated by Toy Coin, including www.toycoin.com.sg and its subdomains.
Article 2: Scope and Changes to Terms
- These Terms apply to all users of the site. By using the site, you agree to follow these Terms.
- Additional terms and policies (e.g. Return Policy, Privacy Policy) are considered part of these Terms. In case of conflict, specific terms take precedence.
- We reserve the right to update these Terms at any time. Updated Terms will be effective immediately upon posting.
- Toy Coin is not responsible for any loss or inconvenience resulting from changes to the Terms.
Article 3: User Conduct
By using the site, you agree not to:
- Violate any laws or regulations;
- Infringe on intellectual property rights of Toy Coin or others;
- Use the site to defame, harass, threaten, or harm others;
- Interfere with the operation of the site or introduce malicious code (e.g. viruses, bots);
- Provide false, misleading, or outdated information;
- Attempt unauthorized access to our systems or user data;
- Use the site for unauthorized commercial purposes.
Article 4: Privacy
All user data is handled in accordance with our Privacy Policy. By using the site, you consent to the collection and use of your information as outlined in that policy.
Article 5: Orders and Purchases
- Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion.
- Orders are only confirmed when you receive an order confirmation email.
- Toy Coin may cancel orders due to stock issues, pricing errors, fraud detection, or policy violations.
- Once shipped, the order is considered fulfilled and binding.
Article 6: Pricing and Product Info
- Prices are shown in Singapore Dollars (SGD) unless otherwise stated.
- We strive for accuracy, but errors may occur. If a price is incorrect, we may cancel or adjust your order.
- Prices are subject to change, including due to manufacturer updates or import cost fluctuations.
Article 7: Shipping
- Shipping costs are not displayed at checkout and will be invoiced separately after the item has been packaged for shipping. Customers will receive the final shipping quote based on parcel size, weight, and destination.
- All shipping fees must be paid before the order is dispatched.
- Once an order has been shipped, any changes to the delivery address must be handled directly with the courier.
- Toy Coin is not responsible for shipping delays, customs clearance issues, or failed deliveries caused by courier or third-party logistics services.
Article 8: Returns & Defects
- Users must report defective or incorrect items within 3 days of receiving the order.
- Items must remain unopened and in original condition to be eligible for return.
- Toy Coin will assess each case and determine the appropriate solution (replacement, refund, or store credit).
- For out-of-print items, replacements may not be possible.
- Items reported after 3 days are not eligible for service.
Article 9: Product Availability & Liability
- Product availability is not guaranteed. Orders may be canceled if stock is unavailable.
- Toy Coin strives for accurate product descriptions but makes no warranties about their completeness or accuracy.
- We are not liable for any loss or damage arising from use of the site or its contents.
Article 10: Site Content and Updates
- Toy Coin may modify, remove, or update site content at any time without notice.
- We make no guarantees regarding the accuracy, completeness, or reliability of the information provided.
Article 11: Service Interruptions
- We may suspend or terminate site access temporarily or permanently in the event of:
- System maintenance or security checks
- Natural disasters or emergencies
- Third-party service interruptions
- Other unforeseen technical or operational issues
- We are not liable for any loss resulting from service disruptions.
Article 12: External Links
- Links to third-party websites are provided for convenience only. We are not responsible for the content, accuracy, or availability of linked sites.
- Any link must open the Toy Coin site in full-screen and not within a frame.
- We reserve the right to remove any link at our discretion.
Article 13: Intellectual Property
- All content on the site (images, text, logos, etc.) is the property of Toy Coin or its licensors.
- You may not copy, use, or distribute site content without written permission.
- Users who breach this policy accept full responsibility for legal or financial consequences.
Article 14: Indemnity & Limitations
- Toy Coin is not responsible for any indirect, incidental, or consequential damages.
- Users agree to indemnify and hold harmless Toy Coin from any claims arising from their misuse of the site.
Article 15: Legal Compliance
This agreement is governed by the laws of Singapore. Users agree to comply with all applicable regulations.
Article 16: Jurisdiction
Any disputes arising from these Terms shall be submitted to the exclusive jurisdiction of the courts of Singapore.
Article 17: Contact
All official communications will be made via email or posted on the site.
For inquiries, please contact: enquiry@toycoin.com.sg
“Rating: 9/10. Good experience overall with the auction stream. The item I purchased was as expected, and the process went smoothly.
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“I decided to let go of my collection to free up space, even though I knew I could fetch a higher price by selling it elsewhere. I engaged courier services to transport the items to their place, and it was really convenient. The payment was received as soon as the items were assessed and the price was agreed upon. Overall, it was a smooth transaction, and I’d give them a 10-star rating.
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“I bought the Judth figure from Iron Saga by Myethos and rate it 10 stars. The auction provided a great intro to the item, including its origin, flaws, and reasonable pricing. Queries about the figures were answered, and close-ups were shown when requested. While I understand it’s hard to list all figures, it would be helpful to know the titles coming up and roughly how many. Waiting through the Dragon Ball figures was a bit tedious!
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“I bought the Shiro figure from No Game No Life by Good Smile Company and rate it 10 stars. The auction had great item details, good prices, and was fun to watch even when not purchasing. It would be helpful to share a list of anime titles before the auction starts.
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“I bought the Narmaya figure from Granblue Fantasy by Broccoli and rate it 10 stars. The item was amazing, and the price was great! The stream was well-paced, and I liked the Excel sheet for unsold items. However, the countdown time varied from stream to stream, and sometimes I needed extra time to search for more information about the items.
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“I purchased the Scathach Skadi from Phat Company and rate the overall experience 9 stars. I enjoyed the interactions with fellow customers and hope to see more Figma figures in future auctions.
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“I decided to let go of my collection due to difficult economic times and the need to downsize. I no longer have space, even though I know I could get a higher price selling the items myself. I engaged a courier for convenience, and the payment was timely. I understand it takes time to assess the collection’s value. Communication and transparency are important, and it would be helpful to have documentation on how figures are assessed and graded. Overall, I’d rate the service 8/10.
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“I purchased the Musashi Summer by Alter and rate it 10 stars. The auction felt friendly, fair, and gave me confidence that I was getting a great deal. One of the best live auction programs in Singapore.
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“I bought the Albedo Bunny Ver by FREEing and rate it 10/10. Although the items were preowned, they arrived in great condition. Any signs of mould on the boxes were clearly specified during the auction, allowing buyers to make informed decisions. The prices were heavily discounted from retail, and occasionally, there are holy grail figures that are highly sought after, which is great for collectors. Everything is great!
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“I bought the Nendoroid Rimuru and rate it 10/10. The item pricing was worth it, and the stream was enjoyable to watch. Toy Coin knows the figure well. There’s nothing I dislike, and nothing to improve on.
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“I sold my collection to make space for new items, aware that selling myself would fetch a higher price. Toycoin arranged the pickup via Lalamove, and while there was a minor hiccup with the initial time, they quickly rescheduled it. Payment via PayNow was fast. Toycoin assessed the list and provided a quotation, which was lower than expected, but they were transparent and clearly explained how the pricing was determined. They suggested the best method for sending the items, and the pickup went smoothly. After the final quote, payment was made, and now I have space for more figurines! A suggestion: It would be great to have the option to sell fewer than 30 items in the future. I rate 10/10!
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“I purchased the Azur Lane's Laffey Bride by FuRyu and rate the auction a 9/10. The items I’ve bought were in the condition described (or very similar), and the prices were much cheaper compared to the global market, even at the buyout price. The auctions offer a good variety of items, with the condition clearly inspected and communicated before bidding. Prices are reasonable, and there’s also a list of unsold items available to review anytime. Overall, the auction is well-managed, and I enjoy watching it, even if I don’t purchase much or anything.
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“I bought the GALS Series Sui Feng from Bleach and rate the auction 10/10. The item’s condition was accurately described, and the stream experience was generally pleasant, with informative insights into the market values of certain figures and their pricing. The selection can sometimes be repetitive due to the popularity of certain series, but there are also random, unexpected items like LEGO Warcraft, which adds some fun variety. As for improvements, I believe a system needs to be put in place for more consistent bidding. Sometimes, despite the countdown being stated, bids close immediately, which feels unfair to those still considering their bids. It would be better to allow a brief window after a bid for everyone to indicate interest. A timer on the side could ensure every item has a fair chance of being claimed without rushing the process.
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“I purchased some Sanrio items and rate the auction 9/10. The auction stream was well conducted, and the items arrived as described. Communication was timely, and the community atmosphere within ToyCoin was welcoming and friendly. One suggestion for growth: ToyCoin could explore creating content for the YouTube channel or marketing the streams to overseas communities. While the local business is doing well, there’s definitely potential to expand ToyCoin’s presence internationally, especially through YouTube streams.
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“I bought the Medicom Saber and rate it 10/10. The item was well-priced, especially since it was brand new. One suggestion: it might be better to hold off on auctions until there are enough items available to sell.
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“I sold my collection to Toy Coin as I was shifting out from my parents’ place. I knew I could possibly get a higher price selling the items myself, but I chose the convenience instead. After receiving an initial quotation, I passed the items to Toy Coin using my dad’s car. She assessed the items and gave a final quotation, with payment made within the week after confirming the prices. The process was simple, and the listed buyback prices felt fair to me. Overall, I’d rate the experience 9/10!
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“Toy Coin’s auctions are a fun and rewarding experience! The range of items can vary—sometimes diverse, sometimes focused (like Nendoroids)—but the brief preview list shared a few hours before the auction is really helpful in deciding whether to join. That said, having it released a day in advance would be even better. Each auction item is clearly described, with accurate condition notes for both figure and box. I especially appreciate the Google Sheet of unbidded items—it’s a smart addition that lets you catch up without disrupting the flow. Pricing is definitely below Singapore’s market rates, making it a great chance to score good deals. The auctions are engaging thanks to LBN and Hazell, whose energy, interaction, and even little touches like the hammer sound effects make it all the more enjoyable. Occasionally, a rare Holy Grail figure pops up—an exciting opportunity for serious collectors. My only suggestion would be to better manage the total number of items, as some sessions can run up to 9 hours, which gets exhausting. All in all, it’s a well-organised and entertaining event. 9/10!
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“I bought Nendoroid Sasuke (and a bunch of others!) during Toy Coin’s auction—absolutely loved the experience. Smooth process, great deals, and lots of fun. 10/10 from me! Just one suggestion: more PVC figures, fewer Nendoroids, please!
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“I decided to sell my collection due to space constraints and a gradual loss of interest. I was aware that selling the items myself might fetch a higher price, but I went with Toy Coin for the convenience. They arranged for Lalamove to collect the items, which made the whole process really hassle-free. Payment was made within 2–3 days, as promised. This service is perfect for anyone looking to bulk-sell their collection quickly and easily. However, it may not be ideal if you’re trying to maximise profit on individual items. One suggestion: it would be great if free pickup could be offered for collections above a certain value. Overall, a very smooth experience! 10/10!
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