Our Privacy Policy
Toy Coin TC (hereinafter the “Company”) requests that our customers, when they use toycoin.com.sg (hereinafter the “Site”), provide us with the information necessary for executing transactions with and contacting them (hereinafter referred to as “personal information”), such as names, addresses, telephone numbers, email addresses, etc.
Based on the purport of the Personal Information Protection Act, the Company endeavors to protect the privacy of our customers.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from toycoin.com.sg (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you create an account in the Site, make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, birthday, phone number, email address, billing address, shipping address, your payment information (including credit card numbers and PayPal login address). We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Respond to requests and inquiries from our customers
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
– Notify you of sales, promotional champaigns goods an/or serivices running at the Site.
– Improve the service of the Site, we use the opinions collected from our customers, the results of questionnaires, their usage histories, etc.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
How we manage your Personal Information
The Company manages personal information under the following system:
1) Develop the necessary internal system in accordance with the Personal Information Protection Act and the related guidelines as well as secure a written pledge from the employees to the effect that they appropriately handle personal information.
2) Take preventive measures to protect personal information by limiting the utilization of personal information only to the employees who need such information for conducting business and by establishing the rules concerning the storage and management of the medium that contain personal information.
3) Implement access authority management with regard to the personal information stored in the system by providing accounts and passwords so that only the employees who need such information for conducting business may use said information. In addition, conduct strict management of accounts and passwords to avoid the leakage or loss thereof.
4) Use industry-standard SSL encrypted communication for necessary Web pages to ensure security while the data pertaining to personal information is transmitted through the Internet.
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Your rights
If you are a Singaporean resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at enquiry@toycoin.com.sg or by mail using the details provided below:
Toy Coin TC
Blk 273B Punggol Place #13-864 Singapore 822273
“Rating: 9/10. Good experience overall with the auction stream. The item I purchased was as expected, and the process went smoothly.
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“I decided to let go of my collection to free up space, even though I knew I could fetch a higher price by selling it elsewhere. I engaged courier services to transport the items to their place, and it was really convenient. The payment was received as soon as the items were assessed and the price was agreed upon. Overall, it was a smooth transaction, and I’d give them a 10-star rating.
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“I decided to let go of my collection due to difficult economic times and the need to downsize. I no longer have space, even though I know I could get a higher price selling the items myself. I engaged a courier for convenience, and the payment was timely. I understand it takes time to assess the collection’s value. Communication and transparency are important, and it would be helpful to have documentation on how figures are assessed and graded. Overall, I’d rate the service 8/10.
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“I bought the Judth figure from Iron Saga by Myethos and rate it 10 stars. The auction provided a great intro to the item, including its origin, flaws, and reasonable pricing. Queries about the figures were answered, and close-ups were shown when requested. While I understand it’s hard to list all figures, it would be helpful to know the titles coming up and roughly how many. Waiting through the Dragon Ball figures was a bit tedious!
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“I bought the Shiro figure from No Game No Life by Good Smile Company and rate it 10 stars. The auction had great item details, good prices, and was fun to watch even when not purchasing. It would be helpful to share a list of anime titles before the auction starts.
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“I bought the Narmaya figure from Granblue Fantasy by Broccoli and rate it 10 stars. The item was amazing, and the price was great! The stream was well-paced, and I liked the Excel sheet for unsold items. However, the countdown time varied from stream to stream, and sometimes I needed extra time to search for more information about the items.
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“I purchased the Scathach Skadi from Phat Company and rate the overall experience 9 stars. I enjoyed the interactions with fellow customers and hope to see more Figma figures in future auctions.
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“I purchased the Musashi Summer by Alter and rate it 10 stars. The auction felt friendly, fair, and gave me confidence that I was getting a great deal. One of the best live auction programs in Singapore.
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“I bought the Albedo Bunny Ver by FREEing and rate it 10/10. Although the items were preowned, they arrived in great condition. Any signs of mould on the boxes were clearly specified during the auction, allowing buyers to make informed decisions. The prices were heavily discounted from retail, and occasionally, there are holy grail figures that are highly sought after, which is great for collectors. Everything is great!
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“I bought the Nendoroid Rimuru and rate it 10/10. The item pricing was worth it, and the stream was enjoyable to watch. Toy Coin knows the figure well. There’s nothing I dislike, and nothing to improve on.
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