Yes, we only carry authentic products.  

We mainly source our stocks from local suppliers or Japan suppliers! Japanese stocks tend to arrive earlier than local ones, so if timing is crucial to you, please check with us before ordering.

We are listed as Partnershops under Good Smile Company, VOLKS, Aniplex and Bandai Spirits. There is no way we would jeopardise our decade of reputation by selling non-authentic items.  

Yes. Having an account will be easier for you as well, as you can track the items that you have ordered previously

We need you to affirm your absolute commitment to purchasing the item.

We have the following payment methods:

– Local Bank Transfer.
– PayNow, PayLah, PayAnyone.
– Credit Card/Paypal

Orders cannot normally be cancelled. In exceptional circumstances where Toy Coin approves a cancellation, a cancellation fee equal to 20% of the order value, subject to a minimum of SGD $10, will apply.

No, we are unable to meet you to collect deposits. Any deposit payment is advisable to pay via the available methods mentioned above.

No. We have been operating online since the start of the business 

You can email us here, or drop us a message on our Facebook page.

Kindly check your Junk Folder to see if our mail has landed there. We respond to email enquiries within 24 hours on working days. 

For a faster response, you’re encouraged to talk to us on Facebook.

We can only hold your item for a maximum of two weeks from the date of our first arrival notification. During this period, you must pay any outstanding balance and arrange delivery or collection.

If we do not receive a response after our follow-up attempts, we may charge the outstanding balance using a payment method previously authorised for the order and ship it to the address provided.

If we cannot collect the outstanding balance or arrange delivery or collection within two weeks, the order may be cancelled and the item released for sale. Any deposit paid will be forfeited and is non-refundable. Account restrictions may also apply.

Once your item is ready, we will send a shipping-payment request using the contact details provided with your order. You must pay the shipping fee or contact us within seven calendar days of the first request.

If we do not receive payment or a response within this period, we may cancel the order and release the item for sale. A cancellation fee equal to 50% of the item price will apply. The remaining 50% will be refunded through the original payment method or issued as store credit at Toy Coin’s discretion.

Failure to respond may also result in restrictions being placed on your account.

We are able to restock sometimes. Please contact us.  

Prices may change between stock batches due to supplier costs, exchange rates, shipping fees and market conditions. The price confirmed at the time of purchase is final, and subsequent price changes will not apply retrospectively.

Typically orders will be cancelled 24 hours if no deposit is made or customer is unresponsive after we reach out.

You may check under the product description for its approximate arrival. Please note that the arrival is subjected to manufacturer changes. You are encouraged to head over to the manufacturer’s website to check on the official release date. 

Yes, we will notify you via email once the item arrives.

If we do not receive a reply, we will follow up via SMS. Should we still not receive any response after that, we will automatically collect the remaining payment using the same payment method used for the deposit and proceed to ship the item to the shipping address provided in the order.

Customers must report within three days. Please take photos and send it to us via email and we will get in touch with you. Ultimately, there will be some variation between products, so whether or not the exchange will happen is solely up to the manufacturers. 

Unfortunately, the nature of the packaging is to protect the figure inside, hence, we will not be able to change the box for you.

Yes, you can email us here, or drop us a message on our Facebook page.

1. Express: Same day delivery starting from $15.
   
   
2. Courier: $5 per trip, we deliver your item(s) to your doorstep. 
    
3. ParkNParcel: Items will be sent to collection points nearest to your convenience at a fee of $3.00. Do note that we required 5 parcels for the courier to come collect so this method efficiency varies. You can view the available locations here:
   https://www.parknparcel.com.sg/points-location

Yes, we ship internationally. We will not be able to determine the shipping fees until the item is paid, packed, and weighed.

We ship to (but not limited to) these countries: Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Croatia,  Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Laos, Malaysia, Maldives, Mexico, Myanmar (Burma), Nepal, Netherlands, New Zealand, Norway, Papua New Guinea, Peru, Philippines, Poland, Portugal, Qatar, Saudi Arabia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States, Vietnam.

We ship items below 2kg via Registered Mail and items above 2kg via Speedpost Standard.

Please note there are no postal services to Russia at this time.

Important (United States): Duties are to be paid in advance before shipping.

Thank you for your understanding and cooperation.

Please inform us of any address change before your item is shipped. Once an order has been dispatched, we may be unable to retrieve or redirect the parcel. Any additional costs resulting from an incorrect or outdated address will be the customer’s responsibility.

Please contact your local postal operator or courier first using the tracking information provided, and then notify Toy Coin.

A missing-parcel investigation can generally be opened only after at least 18 days from the posting date. Investigations and compensation claims may take up to three months or longer.

If a claim is approved, compensation is limited to a maximum of SGD $60 for Registered Mail and SGD $150 for Speedpost Standard, or the affected item’s invoice value, whichever is lower. Toy Coin will reimburse the customer only after compensation has been approved and received from SingPost.

Additional insurance may be requested before shipment, subject to availability and additional charges. All claims remain subject to SingPost’s prevailing terms and final approval.

Please retain all packaging and take clear photographs of the item, shipping carton and damage. Contact the relevant courier or postal operator promptly and notify Toy Coin within three days of receiving the parcel. We will provide reasonable assistance with an eligible delivery claim.

No. However, we generally believe that if you have fewer than 30 items, you may get better returns by selling them yourself. This service is catered to people who value their time, do not want to deal with multiple transactions, and want to let go of their items quickly.
You may still provide us with a list, and we will advise accordingly.

Yes, they are considered claw machine prize figures.

We do not quote these items. Items passed to us are usually shared with our community as a gesture of goodwill and appreciation for their support, or donated.

However, if any high-value items are found among them, we will include them in the final quotation.

Quotations are given based on the entire collection. We buy back items in bulk.

Our quotation is based on market trends, demand, item condition, storage space, manpower, cleaning tools, and the time needed to sell the items. Whatever we buy back, we need to be able to resell.

We understand this can be disappointing — it pains us as much as it does you. If your items have sentimental value or you want to maximise returns, we strongly recommend selling them yourself.

However, as the saying goes, if money can buy time, it is often worth it.

Yes, pickup is free for quotations above $800.

No worries! You may simply provide us with photos of the items. We will assume the items are in good condition based on the photos provided. If the condition differs when we receive them, the quotation will be adjusted accordingly.

Listings will be chargeable at $10 per 50 items, but it will be waived for successful buy back collection. 

A general condition assessment is provided in the product description of each item labelled “Pre-Owned.” This assessment is based on Toy Coin’s visual inspection and may differ from individual expectations.

We make reasonable efforts to disclose any visible defects, missing accessories or box damage. If you require more details, please request photographs of the actual item before placing your order.

You can drop us an email.  

We are also exploring whether we could work with influencers, or generally just people who understand the importance of customer service to handle our social media accounts. Sometimes we hire people to work with us on event grounds as well.If you think you can contribute to our company, do write in to us.

Proud to say, we started in 2009. It’s been more than 10 years and counting.

Toy Coin is more than just work to us, it’s a community that we had built up and treasure. Hobby collecting is meant to be a happy journey, we hope that by connecting with us, we can make purchasing simpler and easier for you. Our customers are our motivation; by having your support, we will put in our best for you.

You can only be invited to be a VIP member at the moment.