1. Pre-Orders & Deposits

All pre-order deposits are strictly non-refundable under any circumstances.
By placing a pre-order, you agree to wait for the item, even if there are manufacturing or shipping delays.
In the event of an item being discontinued by the manufacturer or supplier, deposits will be refunded in full.

2. Delays & Availability

All estimated release dates are provided by manufacturers and may change without notice.
Toy Coin will not be held liable for any inconvenience caused by delays.

3. Order Cancellations

Once an order (including pre-orders) is confirmed, cancellation is not allowed.
In exceptional cases where cancellation is approved, a restocking fee of 20% (or a minimum of SGD $10) may be applied.

4. Pricing & Shipping

Prices are displayed by default in Singapore Dollars (SGD).
Local customers can select shipping or self-collection options during checkout.
Overseas customers will be invoiced separately for shipping once the item is ready for dispatch.
For combined or multiple orders, shipping may be consolidated at our discretion to reduce overall cost.
Cancellation is not allowed even if the customer deems the shipping fee too high. By placing an order, you agree to accept and cover the applicable shipping charges.
Customers are responsible for any applicable customs duties, import taxes, or clearance fees imposed by their local authorities.

5. Self-Collection

6. Item Condition & Packaging

While we do our best to pack items securely, minor box imperfections (e.g. creases, scuffs) may occur and are not considered defects.
For mint-condition box requests, please inform us in advance (subject to availability).

7. Returns & Refunds

Returns are not accepted for change of mind or packaging flaws.
If a wrong item is sent or a manufacturer defect is present, please notify us within 3 days of receiving the item with clear photos.
Approved refunds will be provided as store credit or in the original payment method (at our discretion).

8. Fraud & Abuse Prevention

Any disputes filed without first contacting us may result in your account being restricted.
Toy Coin reserves the right to cancel any suspicious or high-risk orders.

9. Policy Changes

Toy Coin reserves the right to amend these terms without prior notice.
Your continued use of the site and placing of orders implies acceptance of the updated policies.

10. Currency Selection

Prices are displayed by default in Singapore Dollars (SGD).
Customers may change the displayed currency using the currency selector provided on our website.
Currency conversions are based on current exchange rates and may vary slightly depending on your payment provider or bank.

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